If you are not satisfied with your purchase, you may request a return within 14 calendar days of the delivery date, starting from the day your order was delivered to you. Returns are only possible by prior arrangement. 

We will refund you the purchase amount of the item you ordered, excluding its shipping costs. The buyer takes responsibility for the return shipping costs. Redelivery is always carried out at the expense of our online store when an order is being replaced.

Please take care when trying on your purchases. We will only accept returns of items in the same condition as you received them. Original tags must still be attached to the returned item, and it must be in its original, unused, and unwashed condition. SUBTERRANEI reserves the right to reject any returns that do not meet our Return Policy.
To request a return, please contact order@subterranei.com or message our online sales associate directly on +7 915 320 0426. You will be provided with detailed instructions.